Privacy Policy - Bayti Fix (Client App)
At Bayti Fix we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use the app.
1. Data We Collect:
- Account data: name, phone number, email, password (encrypted).
- Order data: address, geographic location, attached photos, requested service details.
- Payment data: processed through certified secure payment gateways; we do not store your full card details on our servers.
- Device data: device type, operating system, push notification token (FCM), IP address.
- Usage data: order history, ratings, in-app interactions.
2. How We Use the Data:
- Fulfilling service orders and routing technicians to the location.
- Processing payments and issuing invoices.
- Contacting you regarding order status or support via in-app notifications, SMS, or email.
- Improving service quality, user experience, and analytics.
- Preventing fraud and ensuring security and regulatory compliance.
3. Sharing Data with Third Parties:
- The assigned technician: we share only first name, phone number, location, and order details.
- Payment gateways: to process financial transactions securely.
- Google services (Maps, Firebase): for location maps, push notifications, and app analytics.
- Government authorities: only on lawful official request under the laws of Saudi Arabia.
- We do not sell your personal data to any third party for marketing purposes.
4. Location:
The app asks for permission to access your location to simplify identifying the service address and routing the technician. You can disable this permission from your device settings at any time.
5. Security and Retention:
We use SSL/TLS encryption and advanced security mechanisms to protect your data. Data is retained for the duration of your use of the app and a reasonable period afterward for legal and accounting purposes.
6. User Rights:
- The right to access your data and know what is collected.
- The right to correct or update any inaccurate information.
- The right to request deletion of your account and all related data (see section 7).
- The right to object to or restrict processing of your data.
7. Account Deletion:
You may permanently delete your account through:
- App Settings → Account → Delete Account.
- Or by emailing [email protected] from the email registered in your account.
Your personal data will be deleted within 30 days of the request, except for data we are legally required to retain (such as invoices for completed orders) for no more than 5 years.
8. Cookies and Tracking:
We use minimal technologies to remember your preferences and improve performance. We do not use cross-app advertising tracking.
9. Notifications:
We send notifications about your order status and available offers. You can disable promotional notifications in app settings without affecting essential order notifications.
10. Children's Privacy:
The service is intended for users aged 18 and above. We do not knowingly collect data from minors.
11. Policy Changes:
We may update this policy from time to time and will notify you in-app of any material changes.
12. Contact:
For any privacy-related question, contact us via:
Email: [email protected]
Phone/WhatsApp: +966554020321